Identity and Authentication

Stop application fraud and account takeover fraud.

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Overview

Identity theft increases application and account takeover fraud

Data breaches have given criminals access to more personal information than ever before, and with this, they can commit application fraud or takeover the accounts of legitimate customers with ease. In today’s digital economy, you must understand who your customers are, when they open accounts and be able to authenticate them at every subsequent interaction in order to prevent identity fraud and ensure identity authentication.

FICO Identity and Authentication

Customer identity management that helps prevent fraud and improve customer experience

Solutions

Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

Identity Management as a Competitive Advantage

Ensuring customers’ identities are genuine and securing their accounts as part of identity management is imperative, but this cannot happen at the expense of excellent customer experience. FICO commissioned independent studies with both financial institutions and their customers — could their answers help inform your authentication and fraud strategies?
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64
%
Of banks force customers opening accounts digitally to use separate channels to prove their identity
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25
%
Of people would give up on opening an account or go to a competitor if asked to act in another channel
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51
%
Of banks say they struggle to make authentication experiences consistent across channels
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71
%
Of people are happy to provide a biometric to their bank

From the FICO Blog

May 17, 2019

The New White Walkers: Zombie Synthetic Identity Fraud

Synthetic identity frauds that strategically hid themselves in the bad debt book may be coming back from the dead as zombie synthetic identity fraud.
Read more

FICO Digital Banking Study: Customer Experience and Fraud Protection

Read more

FICO Digital Banking Study: Security and Authentication in a Digital World

Read more

How can we help?

Want to understand how joined up thinking about identity proofing, customer authentication and fraud prevention will help you to cost-effectively reduce fraud losses, improve customer experience and stay compliant?
Contact us