Customer Communications for Fraud

Digital communication for the enterprise provides low-friction, high-security fraud alert resolution.

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Overview

Build trust as you combat fraud

Whatever your business, your customers expect great things from you. Meet these expectations at scale – with respect for contact preferences that create consistent enterprise-wide experiences – through intelligent omnichannel communication. Consumers prefer self-service, virtual agent, and other auto-resolution communications because they’re fast, easy, convenient, and private. When it comes to fraud management, they expect you to demonstrate you know who they are, and the context of their transactions. Earning their trust requires analytics and digital communications work together 24/7 to create experiences that are consistent and secure.

Solutions

Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

FICO Customer Communications

Helping you to reach out to the right customers, at the right time, and in the right channel to help them solve problems automatically.

Combat fraud and build trust

Digital communication and analytics give you the tools to decrease fraud and improve the customer experience.