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Overview

Self-service for most, a better experience for all with digital communication and AI

Augment live agents with intelligent, persistent, self-service and AI-induced communication capabilities to improve collection efficacy, agent productivity and engagement. Today’s consumers have high expectations for the entire customer journey. They want to be treated respectfully – given convenient, discreet, self-service options to resolve past due accounts, speak to an agent when they choose, and have a sense of control over the process.

Solutions

Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

Resolve more debt with AI-infused digital communication

Boosting your right-party contact rate is just the beginning.