Self-service for most, a better experience for all with digital communication and AI
Augment live agents with intelligent, persistent, self-service and AI-induced communication capabilities to improve collection efficacy, agent productivity and engagement. Today’s consumers have high expectations for the entire customer journey. They want to be treated respectfully – given convenient, discreet, self-service options to resolve past due accounts, speak to an agent when they choose, and have a sense of control over the process.
FICO Customer Communications
Helping you to reach out to the right customers, at the right time, and in the right channel to help them solve problems automatically.