Better Collections Performance in a Time of Crisis

December 2008 Rapid growth in loan and credit card delinquencies has collections organizations under pressure and taking measures to increase capacity to handle the extra volume. The efficiencies gained in recent years through improved automation and well-designed strategies may not be enough to meet this challenge. In some cases, creditors may even be forced to take measures that raise volume worked at the expense of other key performance measures such as cost, collected amount and attrition.